Can I use my own app store accounts?
Yes, you can choose to use your Apple and Google developer store accounts or ours. If you use your own accounts, you'll need to keep up with the frequent contract update acknowledgements they send out and make sure they are always signed and ready to go.
Will I lose the history and comments on my current app?
In most cases, we can keep your app history and comments by deploying your new Rock Mobile app over the top of your current app.
Does the App Factory service include the cost to build my Rock Mobile app?
No. You may build your Rock Mobile app in-house or contract with Triumph to build it for you. The cost to build your app depends on the features you wish to include. Talk with our team for a quote.
Does this include Q&A support for building my own Rock Mobile app?
No. The App Factory service plan includes only the initial deploy of your Shell to the app stores and the ongoing updates to the Shell to include new features. There is no additional support provided to answer Rock Mobile app development questions.
Does this include ongoing app development costs?
No, although Triumph offers monthly app support and development retainers if you would like to work with our team to continue building out your Rock Mobile app.
If we publish our app under Triumph’s app store developer accounts, can we later move them over to our own developer accounts?
Yes, it will be possible to transfer the app to your developer accounts at a later date for a nominal fee to cover the time to process the move.
What if we're not ready for a shell update as soon as it comes out?
Don't worry. You will control the timing for each Shell update. Once you tell us you're ready, we'll complete the update and redeploy the Shell for you according to your preferred timeline.
Does App Factory support in-app giving?
Apple and Google make in-app giving difficult. While Rock Mobile does not have specific controls for in-app giving it is possible that your giving platform could implement it through an embedded web view. This configuration and approval process is the responsibility of the submitting church, their support partner, and the giving platform. The submission information required by Apple and Google must be provided to App Factory before we will be able to submit. Rejection fees may apply (see below).
Are there any other fees I should know about?
Apple and Google have long lists of things that you're not allowed to do in your app. This can make the process of approval difficult. Triumph is not able to ensure that all of the apps authored by third parties follow these rules. This often causes the need for several re-submissions to provide additional clarification and required information. If your app is rejected based on content or features not allowed by Apple or Google, we will charge an additional $150 per re-submission after one grace attempt. If the cause of the rejection is related to Rock Mobile or an issue with our submission, a charge will not be incurred.
What are some helpful tips for app developers wanting to use the App Factory?
The Apple and Google app stores evaluate app submissions to make sure they meet their standards. We have compiled some tips for
app developers to highlight content and development standards that will help prevent multiple resubmissions.